FLORIST MADRID FLORARTE® - Flowers, roses and plant delivery to Madrid
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PURCHASING CONDITIONS


 

Condiciones de la compra

Areas of distribution

 

Florarte Madrid is a company which is dedicated to preparing and delivering floral arrangements within the Community of Madrid.


To meet the demands of our customers Florarte Madrid takes on the responsibility of transport costs and offers a quick, easy, convenient, and sure service.


Delivery Time Tables:


Delivery times usually begin from Monday to Friday, from 9:00 am to 14:00 pm and in the afternoon from 16:30 to 21:00 pm


For delivery at specific times check with the Florist´s availability.
Deliveries on Saturday will be from 9:00 am to 14:00 pm. For deliveries on Sunday there will be an extra charge of 15 euros for delivery and the time of the delivery will be agreed upon with the customer

 

Terms of Delivery

 

The client must  provide  clear information of the address and a valid phone number where they can be reached in the event that the recipient  is not localized.
For deliveries  to Businesses, Communities or any building with access  control , the  customer must  make sure that the delivery is possible.
Florarte Madrid will always respect the rules of such establishments
For deliveries  in hospitals, or  nursing homes,  the floor and number of the room of the patients,  and the establishments time table should be clearly indicated.
If the delivery is not possible attributable to the customer (lack of information, incorrect data or the absence of the recipient) Florarte Madrid will contact the customer in order to establish a collection point.


Payments

 

Orders will be paid by means of the insurance payment established on the web, either through Paypal or by means of bank payment, gateway Santander.
Florarte Madrid will not have at any time the data of the credit or debit card of the client

 

Data protection

 

Florarte Madrid will only use the personal data provided by the client for the correct function of the service and in accordance with the law  of protection of personal data.

 

Refund and Cancellation Policy


Complaints:  If not satisfied with the quality of the product  received, the client has got two working days, from the receiving of the order to get in contact with our customers service. The client must  send a claim with their personal data and a digital photograph of the product to info@ florartemadrid.es or through the Customers Service  link in your account. Florarte Madrid will contact  the customer as soon as possible and proceed to replace the product or refund if this should be the case. In the event that the recipient rejects the order Florarte will not issue a refund.

 

Cancellations


Florarte Madrid will return the complete cost of the order in the case that the client decides to cancel it within 24 hours before delivery date. To carry out a cancellation you must contact Florarte Madrid, either via the customers service link on “Your Account” or through info@ florartemadrid.es email or contact by telephone number. 647421786

Cancellations  made within 12 hours  notice before delivery time will be deducted 6 Euros from the cost of the order due to management expenses.

 

Quality Guarantee

 

Florarte Madrid guarantees the quality of all its products, and the transport in peak conditions. Florarte uses only fresh flowers of the best national and international producers of cut flowers. Floral arrangements are unique handmade  items, so the end result will possibly not be identical to the model presented in the web
Florarte Madrid guarantees that the same flowers, hues and colours as those presented in the web catalogue are used, also the same quality, quantity, and design.

 

Boquets of roses


Rose boquets always conform to the models presented in the web catalogue, agreeing in the number of roses, colour, and  composition. The roses presented on the website are long stem of the highest quality.
For any questions about the state of your order do not hesitate to contact our  customers service team on mobile +34.654.124.584 and +34.91.025.96.85, or online at info@florartemadrid.es

Thank you for placing your trust in Florarte Madrid your online florist


 

 

Help with the flowersFlorist Madrid

Florist Florarte Madrid ® is a young company in Madrid. It was created by two brothers who are expert florists and deliver plants and flowers in the community of Madrid.


We like you to visit our website and hope that the products are to your liking. If you need something different don´t hesitate in contacting us and we will create something to your measure.

Our bouquets and arrangements are special because:

 


Our shop serves in all Madrid Comunity.

Enviar flores Madrid Send flowers to Madrid

FLORIST MADRID FLORARTE ® SC

C/ Arroyo de la Elipa 12 28017, Madrid - Spain | Phone: +34 91.025.96.85 - +34 647 421 786 (Wassap)
Email: info@florartemadrid.es - NIF: 09018392T

 

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